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Tuesday, November 19 • 9:30am - 10:15am
Back Office Is Table Stakes - CIO Value Proposition is Driven by Customer Experience

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Whether a small business or large brand company, your customers now expect the same frictionless customer experience. They have come to expect Apply easy, Google fast and Amazon intimate in all aspects of business and life and will abandon you quickly if others provide better service. In addition, finding the line between “predictive” and “creepy” is a fine art. In this digital transformation war, this panel will discuss their thoughts on strategies and tactics to and align IT with the customer in supporting strategies. How has this changed for our panelists and how will it continue to change.

avatar for Roger Isern

Roger Isern

Vice President, Global Information Technology, National Instruments
Roger Isern holds an Engineering Degree from Universitat Politecnica de Catalunya in Barcelona, Spain (1994). He joined National Instruments in 1997, where he is currently the Vice President of Global Information Technology. Isern leads a global team of professionals responsible for... Read More →
avatar for Blake Holman

Blake Holman

Chief Information and Infrastructure Officer, St. David's Foundation
Blake Holman is currently Chief Information Officer and HIPAA Security Officer at St. David’s Foundation in Austin, Texas.  Blake has over 30 years of experience leading Information Technology Strategy, Development and Operations for several public and private companies in the... Read More →
avatar for Russ Finney

Russ Finney

Partner & Advisor, itmWEB Group LLC & the Stratamation Network
Russ Finney is an Advisory Partner and Researcher currently serving clients through both the itmWEB Group and the Stratamation Network. He also serves as a lecturer in the McCombs School of Business at The University of Texas in Austin teaching technology & business strategy.In addition... Read More →

Tuesday November 19, 2019 9:30am - 10:15am CST